Engagement & Problem-solving Techniques

We can customise a workshop or learning and development program for your organisation.

This list gives you an idea of the kinds of topics we can cover:

Interested in enhancing your engagement skills?

Work with us to develop a customised event or program of workshops that can be delivered in your office or service at times that suit your team. Call our consultants on 1800 112 585 or enquire online.

Group facilitation

Facilitation is different from presenting or leading. Guiding groups requires specialised skills to be able to manage processes effectively and maintain a balance between the purpose of the group and the dynamics and relationships involved.

Through our Group Facilitation workshops you will:

  • Explore current models of group facilitation
  • Gain awareness of the use of self in group facilitation
  • Understand group dynamics and leadership
  • Develop skills and techniques in group facilitation
  • Identify and work with resistance in groups
  • Explore briefing and debriefing techniques

Appreciative Enquiry

Appreciative enquiry is a strategy for intentional change that identifies the best of ‘what is’ to pursue dreams and possibilities of ‘what could be’. Explore the ‘4D model’ which is composed of four components: Discover, Dream, Design and Deliver. Understanding and applying this model allows you to facilitate a shift in thinking from what’s wrong to what’s right.   Imagine building your organisation around what works, rather than trying to fix what doesn’t!

This workshop will provide underpinning knowledge as well as lots of practical experiences to allow participants apply these concepts to leadership, working with colleagues and clients.

Strength-based perspectives

Discover the strength-based perspective approach which, simply put, helps you identify strengths, emphasise and build on them. Everyone has unique strengths and focusing on these at an individual and organisational level provides a framework for running your organisation with a greater scope to explore opportunities and create a motivated, positive team culture.

You will gain a deeper understanding of this approach and how it fits within health and community services, and walk away with a range of practical strength-based techniques that you can immediately apply to your work.

Case study: Using action research to develop

Trisha Dean

Trisha Dean

One of the first four services–and the first long day care centre– in Australia to achieve an excellence rating was Karana Early Education Centre on the western outskirts of Brisbane.

Director Trisha Dean said a commitment to putting children at the forefront of the centre’s operation was essential. “Everything we do is framed by, ‘How does this benefit children?’” Trisha said.

She said collaborating with other educators through facilitated processes had delivered enormous benefits for the centre. Karana EEC staff joined an Action Research project run by the Workforce Council, which involved educators from a number of children’s services working together to reflect on and problem-solve the way they address issues.

Trisha said her team used the process to explore ways to embed indigenous perspectives in their service.“It’s given us the tools to research in-depth how to include indigenous perspectives and come up with rich and authentic ways of implementing this in the service,” she said.

“We are really seeing it coming through as the children develop background knowledge and gain respect for different cultures. We are continuing to find new ideas, and including a time for reflection in every staff meeting helps continue the process.”