Managing those ‘tricky’ staff

Full price: $220 Subsidised price: $44 Am I eligible?
Registrations Closed
Venue Details

Ocean International

1 Bridge Road
Illawong Beach, QLD, AU 4740

1800 635 104

What’s it about?

Do you often think ‘I have a great team, except for that one person……’?

This workshop will give you an insight into why you find those people so tricky and will offer a range of practical skills that you can start using back in the workplace straight away. Having a range of techniques available to shift the behaviours of tricky staff can also enhance your overall team culture leading to improvements in your own wellbeing and professionalism.
As a bonus many of the skills learnt can also be used in dealing with tricky children, families, colleagues and in your personal life with that tricky friend or partner.
This workshop aims to be quick and practical!

Specific Learning Outcomes

QA7: Leadership and Service Management.

PS7 engage professionally with colleagues, parents/carers and the community

• Increased understanding of interpersonal dynamics in the workplace
• Develop understanding of how communication styles can be used strategically for improved relationships
• Develop techniques for engagement with resistance and conflict

Presenter Biography
Beth Dwine

Beth has over 15years experience in the governement, not-for-profit and private domains of the Human Service Sector as a qualified Social Worker, specialising in team development and leadership.  In her current role as a Consultant with the Workforce Council, Beth brings her experiences in practitioner development, ethical practice in action, dealing with team complexity and strategic planning for high performance.  Beth is a current Member of the Australian Association of Social Workers and her practice is informed by  Strengths-based perspective focussed on generating healthy and sustainable change at the individual, organisational and sector level.