Conflict Resolution – Theory and Practice

Full price: $110 $95
Registrations Closed
Online Workshop Details

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What’s it about

This online workshop will  explore theories of conflict and strategies for its healthy and constructive resolution.  The workshop will offer information and  will build on participants own experiences to increase confidence, expand options, build knowledge and skills.  This practical application to real life situations will make it easy for participants to apply skills back in the workplace.

This workshop is mapped to Element 5, CHCCOM504B, develop, implement and promote effective workplace communication.  The centificate of evidence may be used as evidence for RPL.


Specific Learning Outcomes

Quality Area 7: Leadership and Service Management (National Quality Framework for Early Childhood Education and Care and School Aged Care)

  • Develop understanding of conflict theory
  • Explore and practice a range of strategies for resolving conflict


Presenter Biography
Louise Villanova

Louise has been employed at the Workforce Council since 2010. Louise brings with her over 20 years experience from a range of sectors within Community Services. Through much of this time Louise has had a focus on building the capacity of the community services industry through sector development and more recently workforce planning.

Louise has recently undertaken an project within the Workforce Council to develop a Workforce Plan for the four Medicare Locals within South East Queensland as well as supporting Early Childhood Education and Care services to develop workforce plans to respond to the growing and changing needs within their organisations.