Conflict Resolution – Cairns

Full price: $330 $66 Subsidised price: $66 Am I eligible?
Registrations Closed
Venue Details

Ibis Styles Cairns Colonial Club

18-26 Cannon St
Cairns, QLD, AU 4870

(07) 4053 8800

What’s it about

Effective leadership promotes a positive organisation culture and builds a professional learning community.

This one day workshop will take people working at all levels through theories of conflict as well as exploring strategies for its healthy and constructive resolution.

An interactive and practical workshop, it will build on participants own experiences to increase confidence, expand options, build knowledge and skills.  This practical application to real life situations will make it easy for participants to apply skills back in the workplace.

This workshop is mapped to Element 5, CHCCOM504B, Develop, implement and promote effective workplace communication.  The certificate of evidence may be used as evidence for RPL.

Learning Outcomes
  • Develop understanding of conflict theory
  • Explore and practice a range of strategies for resolving conflict
  • Develop confidence in approaching difficult conversations
Specific for Children Services

QA 7: Leadership and Service Management

PS7 engage professionally with colleagues, parents/carers and the community

Presenter Biography
Louise Villanova

Louise has been employed at the Workforce Council since 2010. Louise brings with her over 20 years experience from a range of sectors within Community Services. Through much of this time Louise has had a focus on building the capacity of the community services industry through sector development and more recently workforce planning.

Louise has recently undertaken an project within the Workforce Council to develop a Workforce Plan for the four Medicare Locals within South East Queensland as well as supporting Early Childhood Education and Care services to develop workforce plans to respond to the growing and changing needs within their organisations.

Jan Ungerer

Jan has a wealth of experience in the human services area, having worked across a range of community, educational and business contexts and in a variety of roles. Including, Early Childhood Teacher, Senior Project Officer for National Disability Services, Learning & Development Coordinator, presenter & freelance facilitator, and workplace trainer.

Jan’s practice is informed y the frameworks of Appreciative Inquiry and dialogue based methodologies.

Jan is an apprenticing steward connected with the Art of Hosting worldwide network of practitioners having been involved over the past 5 years in co- designing, delivering and participating in seven participatory leadership training events to over 600 health and community services workers.