Our goal is to deliver online around topics identified by your needs and delivered by local presenters with local knowledge and expertise.

When large numbers of registrations are received for an event further dates may be negotiated with the presenters to meet the demand.

 

Professional Support

To find out what Online Learning workshops are coming up, please click here.

To set up an account to access Online Learning workshops, please click here.

FREQUENTLY ASKED QUESTIONS

(click on a question to jump directly to its answer)

  1. Can I register to do an online workshop?
  2. Can I register 10 educators from my service?
  3. How do I register for an online workshop?
  4. I cannot find the flyer.
  5. How do I know if my registration is successful?
  6. Will it work on my computer or mobile device?
  7. Do I need headphones?
  8. How much will it cost?
  9. Will I get a certificate?
  10. What happens if I put my name on a waiting list?
  11. How does the Workforce Council fill cancelled positions in an on-line presentation?
  12. How do I know if the workshop is appropriate for my role?
  13. What topics can I choose from?
  14. I want to cancel my registration.
  15. If I am unable to attend can a substitute attend in my place?
  16. Something was wrong with the computer and it didn’t work. Can I get my money back?
  17. What should participants do for the on-line presentations?
  18. I have not received my email.

1. Can I register to do an online workshop?
Anyone can register for an online workshop, however preferences may be given for places to specific target audiences and subsidised sessions or roles recommended for specific online workshops

TIPS FOR REGISTERING: When registering it is important to refer to the information for the online workshop to see if any other specific restrictions apply. For example the workshop may only be open to individuals from a specific services type e.g. OSHC.

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2. Can I register 10 educators from my service?
Yes, registrations are not restricted and will be taken in the order in which they are received. Each workshop will have a standard restriction of a maximum of 25 participants per online session due to the system maximums.

Registrations can be transferred or substituted with prior approval from our office if suitable notification is given.

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3. How do I register for an online workshop?

Information will be distributed via email to all services on our state wide emailing list.

Registration forms must be completed and sent in, locate the activity under our Events & Workshops area on the website, click on the register now and download registration form icons, email or fax as instructed on the form.

The registration form must be fully and accurately completed and returned to the Workforce Council no later than the close date indicated. No late registrations will be taken. Please ensure only one person’s details are contained on each registration form.

NOTE: We are endeavouring to have access to online registration very soon and at that point this registration process will change.

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4. I cannot find the registration form.

The link to the registration form may be removed if the workshop is fully booked or the close date for that workshop has passed.

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5. How do I know if my registration is successful?

A registration received receipt will be emailed once your form has been received and processed. Full confirmation emails will be sent shortly after the closing date. If your registration is unsuccessful, notification will be sent advising of this and a full refund will be issued if payment has been made.

Participants will receive:

  • Instructions for how to access your online workshop through our Moodle website www.workforce.moodle.com.au
  • Techincal support will be provided on the day of the workshop. Please ensure you have included a contact number that you will have access to throughout the session as a moderator will try to contact you if you fail to login to the online workshop to offer assistance.

We will not be held responsible for attendance opportunities lost due to applications not being received, if you wish to check your application has been received please call 1800 112 585 or 07 3234 0201

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6. Will it work on my computer or mobile device?

Yes, you can access both the Moodle website and the link to the WebEx webinar through either a computer or mobile device.

Due to recent upgrades, WebEx is currently not supported for Windows 10, we will update once this has been fixed.

Please ensure you access from a computer that has not been upgraded with Windows 10. 

Please note that we recommend using a tablet or ipad for optimum viewing and there may be limited functionality using a mobile device.

PLEASE CLICK HERE to check if your system is set up for WebEx

PLEASE CLICK HERE to view the system technical requirements for WebEx.
Basic technical information is provided to participants in the confirmation email.

PLEASE CLICK HERE to view the how to guide for accessing the session through a mobile device.

 

For TECHNICAL help call 07 3234 0214 during your online workshop
Please note that the technical help phone lines are opened 30 minutes prior to your session start time, at all other times within business hours please call the general enquiries line. We are unable to respond to any email  enquiries after hours and during online sessions.

For GENERAL enquiries call 07 3234 0201 or 1800 112 585

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7. Do I need headphones?

Yes. It is the responsibility of the participant to ensure that suitable headphones are available to be used for the online workshop. Headphones will need to have a microphone to participate fully in the session.

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8. How much will it cost?

For our Children’s Services specific activities subsidised pricing will be given to Services that fall under one of the categories below otherwise full fees apply:

ECEC services approved for Child Care Benefit (CCB):

  • CCB approved Outside School Hours Care (including Vacation Care)
  • CCB approved Family Day Care
  • CCB approved Occasional Care
  • CCB approved In Home Care
  • CCB approved Long Day Care – New (not purchased) services that received their approval after 13 June 2014.

ECEC services funded under the Budget Based Funding (BBF) Program:

  • Flexible/innovative services
  • Mobile ECEC services
  • Multifunctional Aboriginal Children’s Services
  • Indigenous playgroups
  • Indigenous Outside School Hours Care and enrichment programs
  • Creches
  • Innovative ECEC service centres

Kindergarten services governed by an identified Central Governing Body (CGB):

  • Queensland Lutheran Early Childhood Services (QLECS)
  • The Gowrie (Queensland) Inc
  • Crèche and Kindergarten Association Queensland (C & K)
  • Independent Schools
  • Queensland Catholic Education Commission
  • (outside school hours care, long day care, family day care, occasional care, in home care, limited hours care and Eligible CGB kindergartens.)

The cost of each online workshop will be indicated on the registration form and website information. Payment options are provided on the registration form

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9. Will I get a certificate?

Yes, certificates will be issued to participants whom have registered, paid and completed the online evaluation for the workshop. They are available on the Moodle website after the session or series is finished.

Note: It is recommended that if you are unable to print at the end of your session, to still generate the certificate as this can be retrieved at a later date. Please contact our office for assistance.

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10. What happens if I put my name on a waiting list?

If registrations are over and above the number of participants that can be taken in an workshop you will be asked if you would like to go on a waiting list or offered a position in a later session if one is available.

Being on the waiting list for an workshop may allow you to be contacted if a space becomes available or if an workshop is repeated in the future.  Waiting lists will allow us to have an accurate view of the numbers of participants wanting to be involved in each workshop.  This information will be used for future planning for both statewide and regional events.

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11. How does the Workforce Council fill cancelled positions in an online workshop?

People on the wait list will be prioritised and offered any cancelled positions. Registrations can be transferred or substituted with prior approval from our office if suitable notification is given.

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12. How do I know if the workshop is appropriate for my role?

Please read the information on the website carefully as this will contain an overview of what will be covered during the online learning workshop, as well as, a suggestion of who may be interested.

Please be aware that some online learning workshops may for example be aimed at directors and coordinators whereas others may be specific for those involved in family day care.  The information will also offer an indication of what level the presenter aims to pitch the workshop at – Basic, intermediate and advanced.

Checking that a workshop is relevant by thoroughly reading the information provided is an important step to avoid a disappointing experience.  Enrolling in workshops that are not relevant can cause difficulties for all involved.

If you have any questions on whether an workshop will be suited to you please contact the Workforce Council on 1800 112 585 or 07 3234 0190.

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13. What topics can I choose from?

We are happy to receive your feedback on possible topics for the future.  Please contact the Workforce Council on 1800 112 585 or email [email protected]. Feedback is also part of the online feedback procedure that participants complete at the conclusion of all online sessions.

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14. I want to cancel my registration.

Registrations can be cancelled as per our cancellation policy see event terms and conditions for details.

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15. If I am unable to attend can a substitute attend in my place?

Yes, registrations can be substituted, please notify our office with the details. For substitutions on the day please inform the moderators of your session of the name of the person whom you have substituted. If any payment is owing on the registration this will automatically be transferred to the substituted party.

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16. Something was wrong with the computer and it didn’t work. Can I get my money back?

If the technical issue is traced back to our platform or processes any registered person facing difficulties during an workshop will be offered a free spot in an upcoming online learning workshop if available or will be allowed a refund.

If the technical issue is deemed an ‘act of god’ such as severe weather, cyclones, flooding etc any registered person facing difficulties during an workshop will be offered a free spot in an upcoming workshop if available or the session may be rescheduled for all participants or a refund will be allowed.

If the technical issue is traced back to the person registered and they did not follow instructions given or make full use of the help offered by the moderators/technical support team (This may include not being involved in the trial check of systems?, not registering at least 15 minutes before the workshop for technical support to be offered) no refund or free place will be offered.

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17. What should participants do for the online workshop?

  • Ensure that the e mail address provided on your registration form is where you would like your confirmation email including instructions to be sent.
  • Ensure you read the instructions included in your confirmation email.
  • Ensure the contact number per individual given on the registration form is your contact number during the session time so that technical assistance can be given.
  • Check that the PC (and possibly the server if you are attending from the workplace) you will be using fulfills the technical requirements.
  • Enter the session early to avoid any issues so you are ready to begin at the allotted start time.

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18. I have not received my email confirmation.
If you have registered for an event and not received confirmation from us, please check your junk mail before calling the Workforce Council on (07) 3234 0190 or 1800 112 585

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